pages: SocialServiceHumanRelationsBoard/2014-02-19.pdf, 6
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SocialServiceHumanRelationsBoard | 2014-02-19 | 6 | In the city of Alameda, FY13: handled 2,752 calls providing over 5,600 referrals Most people call on behalf of themselves for basic health, housing & human service needs We link people in need w/ safety net progs, some of whom are funded by your city, Therefore complementing and supplementing city of Alameda services Also link ADVOCATES who call on behalf of people in need Like parents, case managers, doctors, teachers, employers, neighbors Over 50% of 211 calls are housing related EIR has a unique housing database of over 80,000 units In addition to the health & human services database of over 2800 programs Only agency that calls shelters EVERY DAY for bed availabilities Some of our calls are emergency in nature: Young woman on BART tracks example In addition to the traditional 211 referrals, we also provide additional eligibility screenings when requested and contracted to do so EITC income screenings and VITA site referrals during tax season CalFresh & MediCal screenings Also, during and after a Disaster or local emergency, 211 has a seat in the county's Emergency Operations Center; 211 becomes the public communication system -- Diverting calls away from 911 And instructing the public about such things as: What hospitals & transportation routes are open; whether or not to drink the water and/or shelter in place (Jim: I think I didn't get to this in my speech) Bottom line: no one knows when they might need resources for themselves, a family member, or someone else you care about. (e.g., substance abuse; domestic violence; unemployment resources; in home senior services) Thanks to the ongoing support of all of the cities, the county and the private sector, 211 continues to answer critical -- sometimes life threatening-- calls 24/7 & in multiple languages. B\PACKETS\2014Febuary2014)MINUTES Febuary 2014.doc | SocialServiceHumanRelationsBoard/2014-02-19.pdf |