pages: GolfCommission/2005-04-20.pdf, 2
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GolfCommission | 2005-04-20 | 2 | for sales. Employees and volunteer marshals will promote all ancillary goods, services, and special promotions available. T - is for THANK YOU. Employees and volunteer marshals will let the customers know that we appreciate their business. Employees and volunteer marshals will be energetic and enthusiastic at all times. Employee name badges must be worn at all times. Personal cell phones should be turned "off" during scheduled work shifts. Personal phone calls should be limited to employee breaks, except for emergencies. Golf pro shop, Range pro shop, and volunteer marshals will wear light colored khaki pants and/or shorts, appropriate golf shirts and wind shirts or jackets, preferably of light colors. Carts and Range crew will be allowed to wear blue jeans and/or shorts and "plain" tee shirts and jackets. Clothing should be clean and wrinkle free. No hats, except for those provided to the volunteer marshals. No open toed shoes, tennis shoes are okay. All employees and volunteers shall abide by all City house rules and regulations. The suggestion was made to have pictures of the General Manager and the Golf Commission in the Pro Shop with their names so that customers can identify them. Also suggested was to have the same employee work on Thursdays when the Ladies club plays to make it more personable. The Golf Commission approved the Management Practice for the Chuck Corica Golf Complex GUEST Customer Service Program unanimously. 4. ORAL REPORTS 4-A Golf Shop and Driving Range activities report by Head Golf Professional Matt Plumlee. The Head Golf Professional reported that he is currently interviewing potential new employees and volunteer marshals. During the interview he is paying special attention to the customer service skills portrayed by the potential employees and volunteers. The new web site, www.golfinalameda.com is up and running and looks good. Many new promotions are in effect currently, they are Kid's play free with paid adult green fee Monday through Thursday anytime Friday through Sunday and Holidays after 1:00pm. The $25.00 Late Twilight special includes green fee and cart. The special is available everyday April through October after 4:00pm November through March after 2:00pm. The Early Bird Special is $47.00 Fridays only and includes green fee, cart fee, range balls, and breakfast or lunch at Legends & Heroes. The Friday special is $39.00 Fridays only and includes green fee, cart fee, and range balls. The Silver Club Senior Package is $42.00 for tournament groups only and is available Monday through Thursday, excluding Holidays. The package includes green fee, cart fee, range balls, and breakfast or lunch at Legends & Heroes. The package is $31.00 without carts. The "Win Giants Tickets" promotion allows customers to enter a drawing to win a pair of Giants baseball tickets with each full price cart rental. Also, discounted range | GolfCommission/2005-04-20.pdf |