pages: GolfCommission/2005-04-20.pdf, 1
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GolfCommission | 2005-04-20 | 1 | ALAMEDA GOLF COMMISSION MINUTES OF MEETING Revised 5/24/05 Wednesday, April 20, 2005 1. CALL TO ORDER Chair Sandré Swanson called the meeting to order at 7:00 p.m. in Room #360, Alameda City Hall, 2263 Santa Clara Avenue. 1-A. Roll Call Roll call was taken and members present were: Chair Sandré Swanson, Vice Chair Tony Santare, Secretary Betsy Gammell and Commissioner Anthony Corica. Absent: Commissioner Bob Wood. Also present were General Manager Dana Banke and Head Golf Professional Matt Plumlee. 1-B Approval of Minutes - Regular Meeting of March 16, 2005 The Commission approved the minutes unanimously. 1-C Adoption of Agenda The Commission approved the agenda unanimously. 2. ORAL COMMUNICATIONS 3. AGENDA ITEMS: 3-A Approval of Management Practice for the Chuck Corica Golf Complex GUEST Customer Service Program (Action Item). The General Manager reported that over the years the customer service at the Golf Complex has faltered. Management has been working on a program to properly train employees and volunteer marshals in proper customer service skills. The GUEST program was developed at a bank that Assistant Golf Professional Jeff Leong previously worked at and management decided to implement and train employees using the formula. The purpose of this management practice is to establish and clarify procedures regarding the Golf Complex GUEST Customer Service Program. It is required that Golf Complex Management establishes a customer service standard that employees and volunteer marshals can use to provide our customers the highest quality golf experience. The Head Golf Professional passed out the Draft Management Practice for the Chuck Corica Golf Complex GUEST Customer Service Program and outlined the program. G - is for greeting the customer. Employees and volunteer marshals will greet all customers with a friendly smile and a hello. U - is for using the customer's name. E - is for making eye contact with the customer. S - is | GolfCommission/2005-04-20.pdf |