pages: CommissiononPersonswithDisabilities/2018-02-14.pdf, 4
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CommissiononPersonswithDisabilities | 2018-02-14 | 4 | ITEM 2-A COMMISSION ON DISABILITY MEETING MINUTES OF Wednesday, February 14, 2018 6:30 p.m. And then the red line is MR. TIP. That's a different taxi program, which stands for medical return trip improvement program (MRTIP). And that's primarily for folks who use East Bay Paratransit, and that is the qualifier for it - if you live in Alameda and you are enrolled with East Bay Paratransit of any age. Because when you use East Bay Paratransit, it's a big service. You have to reserve your ride, going to your doctor's appointment and your pick up afterwards, at least a day in advance. Well, I've never been very accurate at guessing how long it's going to take my doctor to see me because sometimes they send you to the lab or the pharmacy or somewhere else, x-ray, after you've been there. You could miss your East Bay Paratransit ride. Victoria Williams: And even if you don't, you can get on the bus and ride, because there are many buses, you could ride through a couple of other towns before you get home. I heard a story just today, of someone who went to Kaiser, in Oakland, and before she got home to Alameda, she went to El Cerrito. And she was exhausted. Already she'd been through physical pain through her appointment, and she said, "I love this program. It is so helpful. It saved my life because, I don't have to ride around. It's great when you feel well and you have plenty of time and you don't have to go to the bathroom, you can be on the bus a long time," but that isn't always the case with our riders. So you can see that with the red line we had some problems and now we're coming back up. And that's primarily due to the local transportation provider again, now we have that local transportation provider. So the MR TIP program (red line on graph) back in 2009 had an average of 100 boardings a month, went up to 136, came all the way down to six boardings a month in 2016 when there was a problem and now we're headed back up with 28 boardings a month and that was last year. This year is going to be better. Yes? Lisa Hall: What's MR TIP again? Victoria Williams: MR TIP stands for Medical Return Trip Improvement Program (MRTIP). It was started in Oakland and several cities got on the bandwagon and provided in. I believe we may be the only city still doing it. Berkley may still do it but Oakland doesn't. I don't know why that is but it works really well for those people who use it. You can see there are not a huge number of people who use it but the same provider is doing both services so there's not a problem if they're not driving one client, they're driving another. Jennifer Roloff: So for both graphs, the red and the blue, it's the same provider? Victoria Williams: That's right. Jennifer Roloff: And did it start that way? Victoria Williams: I don't know. There were two providers at one point and now we're down to the one provider. Jennifer Roloff: Because you had mentioned that there was provider issues, which was part of the dip. Victoria Williams: There was a provider issue and that was the problem and that's been resolved. 02/14/18 Page 4 of 24 | CommissiononPersonswithDisabilities/2018-02-14.pdf |