pages: CommissiononPersonswithDisabilities/2017-02-08.pdf, 9
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CommissiononPersonswithDisabilities | 2017-02-08 | 9 | COMMISSION ON DISABILITY ISSUES MEETING MINUTES OF Wednesday, February 8th, 2017 6:30 p.m. the one for doctor's appointments, right? Gail Payne: Yes, and for East Bay Paratransit members only. Commissioner Lewis: Right. Do the hospitals know about that program or is that possible that for somebody who may be going to Alameda hospital? Somebody shows up in a crisis situation and it gets resolved and they have to go home, they say they don't have any money and they're referred to the social worker, does the social worker have access to that? Gail Payne: They do and there's also another program that's called the Hospital Discharge Program that is administered directly by Alameda CTC, Alameda County Transportation Commission. So the social workers do know that they can get a free ride home through that program, it's totally free, or they could use this program. Commissioner Lewis: And I have one more, I don't want to dominate this, but I just have one more that I'm just getting to the shuttle. What's happened with the shuttle on occasion is that a driver may not show up at a stop. It could be various reasons, maybe their replacement didn't come at lunch time or whatever. Is there any way that the public can know that there may be a two hour wait or not two hours, cause you are changing it to every 30 minutes. If there's going to be a delay, how would the public know if there is some glitch in the system? Gail Payne: Right, We've talked about working with text messages, now that many more people nowadays have smartphones and use the texting feature, so that's something that we will continue to think about, and other ways as well. Commissioner Lewis: So, telling them to call Mastick probably wouldn't be a good idea to call, then Gail Payne: They do know to call Mastick, SO that already happens, yet what I was understanding is how we could do a better job of proactively, mentioning to riders that the shuttle is delayed, so that's one way that we've thought about it is through texting, but they are always welcome call Mastick. Commissioner Lewis: So the texting may happen this year? Gail Payne: That is something that again Victoria will have to look at. Commissioner Lewis: Okay. Chair Kenny: I had a couple of questions. With the loop service, at one point, weren't you talking about having it go to Fruitvale BART? Gail Payne: We were. Chair Kenny: And what happened with that? Gail Payne: We looked at what the tradeoff would be, and the tradeoff would be that it could no longer go to a nursing home on Westline Drive, and then it couldn't serve that whole side of town, because it requires significant time to get over there. We felt like it would take up so much of the time within the central part of Alameda, that we felt like it is better to stay on island, the tradeoff was just too severe because that nursing home in particular is a frequent user of the shuttle and highly dependent on it. We have really good AC Transit service, that feeder service to Oakland and the 9 | CommissiononPersonswithDisabilities/2017-02-08.pdf |