pages: CityCouncil/2021-09-21.pdf, 20
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CityCouncil | 2021-09-21 | 20 | Vice Mayor Vella inquired whether the call back includes interaction with the first responder and whether there will be an opportunity for clinicians to speak with the individual calling in for service or whether all communication will be limited to first responders. Ms. Schwartz responded in person requests for service are expected to engage with the requestor; there is an opportunity for clinicians to speak with callers having a crisis; a clinician's response will depend on the situation; clinicians will use judgement and work in collaboration with first responders to determine the best course of action. Vice Mayor Vella inquired whether the clinician or the first responder will be the one to determine whether or not AFS response will be in-person. Ms. Schwartz responded the determination will be part of a discussion; stated a first responder could call AFS and determine in-person services are needed based on the situation; the clinician could also make the determination for in-person services based on information provided by the first responder; the clinician will use judgement based on information received. Vice Mayor Vella inquired whether there will be a scenario where first responders will ask for a clinician to respond in-person and the clinician will deny the response, to which Ms. Schwartz responded in the negative. Vice Mayor Vella stated if a first responder would like a clinician present, the clinician will arrive without question; the 90 minute response time is assumed to allow for travel time; inquired whether the first responders will remain on the phone in the interim or whether the clinician will check-in with the first responders; questioned the process and communication for calls for service. The Interim Fire Chief stated AFD has asked AFS to provide support to the program; several situations will expect assistance from AFS; one situation will be a tele-health connection between an AFD first responder and an AFS clinician; AFD will have an opportunity to put the client on the call in order to speak directly to the clinician when warranted; first responder units will remain on the scene until the completion of the call; the second situation would be requesting a clinician to respond directly to the scene; AFD will remain with the caller until AFS arrives. Vice Mayor Vella inquired whether the City has been working with Alameda County. The Interim Fire Chief responded in the affirmative; stated staff has been working with the County on program development, protocols and additional response criteria. The City Manager stated the proposal includes wrap around services and referral to the correct agencies for follow-up, which is a critical component. Vice Mayor Vella stated a proposal on paper can be different than the walk-through of Regular Meeting Alameda City Council September 21, 2021 16 | CityCouncil/2021-09-21.pdf |