pages: CityCouncil/2020-07-25.pdf, 14
This data as json
body | date | page | text | path |
---|---|---|---|---|
CityCouncil | 2020-07-25 | 14 | "Help is on the way" BridgeGroup LLC Management Consultants The Expectations of Customer Service/Civic Engagement Expectation Description Timely responses Staff will strive to provide timely responses to citizens that are easily understood. Civic engagement Opportunities to increase citizen engagement with the City on a social and formal basis will be a priority. Educate citizens on services Staff will continuously develop strategies and systems to educate citizens on the services and processes of local government. Accurate information Staff will ensure information provided to citizens is accurate and written for clarity Links Carver Policy Governance Model in Nonprofits: http://www.carvergovernance.com/pg-np.htm Mike Letcher ICMA Public Management Magazine article on Caver Policy Governance Model: https://icma.org/sites/default/files/2818 Commentary%20- %20The%20Undiscovered%20Country%20- %20A%2ONew%20Path%20for%20Local%20Government%20Management.pd Policy Model©bridgegroupllc The following is the link to the complete article on the Policy Model https://www.dropbox.com/s/fehk8nggdn73icf/Policy%20Model%20Article.pdf?dl=0.Themodel will be discussed at the Workshop for its applicability to Alameda. The specific content or wording in the model can be adjusted to requirements of the City. Workshop Summary: The Mayor and Council liked the Policy Model and discussed ways to link it to the agenda development process. Consultant Recommendations: The Policy Model should be considered for adoption by the Mayor and Council after any changes recommended by staff. 12 I Page | CityCouncil/2020-07-25.pdf |