pages: CityCouncil/2019-10-15.pdf, 13
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CityCouncil | 2019-10-15 | 13 | Councilmember Vella inquired how long the informal hearings take. The Housing Authority Executive Director responded a guideline of an hour and a half is given; stated the duration is dependent on the hearing officer; the duration can extend when translation or disability needs are accommodated; the informal hearing process only applies to notices of determination or rejected reasonable accommodations. Councilmember Vella inquired when hearings typically take place. The Housing Authority Executive Director responded hearings are typically scheduled during the work day; stated there have been evening hearings as well; hearings are typically scheduled on Thursdays; once the hearing has been held, response to the participant is given within 14 days; evening appointments are possible with advance notice. Councilmember Vella inquired whether the volunteers are paid. The Housing Authority Executive Director responded in the affirmative; stated the regulations are thick; noted training hearing officers includes informing hearing officers that issues are not tenant versus Housing Authority; stated the process is tenants right to due process and validity; understanding of the issue is key. Vice Mayor Knox White inquired whether there is a tracking number for a tenant that issues a complaint and about the appeal process. The Housing Authority Executive Director responded tracking systems that are secure enough to hold interactions and key complaints are being reviewed; stated a centralized tracking system is continuing to be worked on; the goal is to respond within 10 days; a small number of complainants are not resolved and receive a standard letter back; outlined unsolvable issues reported; stated efforts and timelines are provided; the Housing Authority encourages use of the supervisory process, as well as visiting the on- site property manager; that she has met with tenants when possible; outlined options for submitting issues; stated there is desire to fix issues as quickly as possible. Councilmember Daysog stated that he enjoys seeing the flourishing Esperanza area; inquired how many subsidies went into the Site A area of Alameda Point. The Housing Authority Executive Director responded there are either 20 or 25 units in the senior building. Mayor Ezzy Ashcraft noted there are 28 units designated for formerly homeless veterans. The Housing Authority Executive Director stated there are a few more; the vouchers are a special allocation; some vouchers went into Everett Commons; 16 subsidies went into the family side of Site A for non-veteran. Regular Meeting Alameda City Council 11 October 15, 2019 | CityCouncil/2019-10-15.pdf |