pages: CityCouncil/2018-05-01.pdf, 9
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CityCouncil | 2018-05-01 | 9 | Mr. Hikisch responded Gig Car Share has a 24/7 dedicated member care center, which is built into AAA's call center; stated there is a very strict member agreement to follow rules of the road; Gig Car Share should be called and the vehicle will be moved; if the vehicle is towed, Gig Car Share pays the bill and engages with the member to determine what went wrong; if a member is being negligent, they are not allowed to continue being a member. Vice Mayor Vella inquired if the number is on the vehicle or, if not, how people would find it, to which Mr. Hikisch responded the number is currently not on the vehicle. In response to Vice Mayor Vella's further inquiry, Mr. Hikish stated looking on line would be the fastest way for people to find the number; the vehicles are black Prius hybrids; the current program in Berkeley and Oakland has not had many instances of parking in front of driveways. Mayor Spencer inquired whether there have been reports of parking vehicles wrong, to which Mr. Hikish responded in the affirmative. Mayor Spencer inquired why the phone number is not on the vehicle. Mr. Hikish responded there is a balance of managing branding and how the vehicle looks; stated members want to be happy driving the vehicle. Mayor Spencer inquired whether cities with Gig Car Share have received complaints, to which Mr. Hikish responded they have received complaints; stated that he could provide contacts from other cities. In response to Mayor Spencer's inquiry regarding the number of complaints, Mr. Hikish stated that he does not recall receiving any complaints in the month of April. Mayor Spencer inquired about the insurance coverage. Mr. Hikish responded the coverage is comprehensive with a minimum deductible to the member, which is $250 for AAA members and $750 for non-members. In response to Mayor Spencer's inquiry regarding limits, Ms. Morgan stated that she could provide the limits. Provided information from a study on car shares; expressed support for the car share program: Pat Potter, Community Action for a Sustainable Alameda. Regular Meeting Alameda City Council 4 May 1, 2018 | CityCouncil/2018-05-01.pdf |