pages: CityCouncil/2016-12-06.pdf, 3
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CityCouncil | 2016-12-06 | 3 | the Purpose of Acquiring and Maintaining a 9-1-1 Telephone System with Customer Premise Equipment. Accepted. (*16-622) Recommendation to Authorize the City Manager to Execute an Amendment to the Consulting Agreement with BKF Engineer for Construction Administration Services for an Amount Not to Exceed $50,000, for a Total Amount of $255,503, for the Cross Alameda Trail through Jean Sweeney Open Space Park. Accepted. (16-623) Recommendation to Approve a First Amendment to the Services Agreement between the City of Alameda and the Housing Authority of the City of Alameda to Extend the Term of the Agreement to March 31, 2017, with No Additional Cost, and Make Minor Revisions to the Agreement. Councilmember Oddie stated the agreement does not include customer service metrics; if the Housing Authority cannot properly serve customers, there should be another alternative; landlords and tenants are not receiving the service level they deserve. The Community Development Director stated the service metrics can be a part of the Request for Proposal (RFP); the Housing Authority is open to providing more off hour clinics for customers; the program is new; the Housing Authority and the City are working on improving issues. Vice Mayor Matarrese stated he would like to bring the Housing Authority back under Council; issues would be easier to address if the Council has the authority to set policy for the Housing Authority. Mayor Spencer stated the opportunity for landlords and tenants to meet with someone face to face is critical; she is concerned with the Housing Authority's inability to meet with people face to face instead of over the phone; she supports a service metrics being a part of the RFP. The Community Development Director stated the Housing Authority provides in person meetings. Mayor Spencer inquired whether the Housing Authority only meets with people over the phone. The Community Development Director responded in the negative; stated the policy has changed and people can make an appointment to meet with the Housing Authority staff in person. Vice Mayor Matarrese moved approval of the staff recommendation. Councilmember Oddie seconded the motion. Under discussion, Mayor Spencer stated that she supports the amendment; she hopes Regular Meeting Alameda City Council 3 December 6, 2016 | CityCouncil/2016-12-06.pdf |